kg9999 Privacy Policy — How We Protect Your Data

kg9999 is an online casino and sports betting platform serving players throughout Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We understand that your personal data is valuable and that you have a right to know how it is handled. This Privacy Policy sets out our practices in plain, formal English so that you can make an informed decision about using our platform.

This Policy applies to all personal data collected through the kg9999 website at https://kg9999.vu, through our customer support channels, through payment transactions conducted via bKash, Nagad, Rocket, Upay, and supported bank partners, and through any other interaction you may have with kg9999 as a registered player or visitor.

We are committed to handling your personal data responsibly, keeping it secure, using it only for legitimate and disclosed purposes, and respecting your rights in relation to it. This Policy is reviewed and updated periodically. The "Last Updated" date at the top of this document reflects the most recent revision.

kg9999 collects personal data in several ways: directly from you when you register and use the platform, automatically through your device and browser when you visit the website, and from third-party verification and payment service providers in the course of identity checks and financial transactions. The categories of personal data we collect are described below.

We do not collect special category personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless this is strictly required by law — for example, in connection with a mandatory responsible gaming intervention or a legal compliance obligation. We do not collect biometric data beyond the photograph submitted for identity verification purposes.

kg9999 uses the personal data it collects for the following specific purposes. We will not use your data for any purpose that is incompatible with the purpose for which it was originally collected without obtaining your prior consent.

• Account Registration and Management: To create and maintain your kg9999 player account, verify your identity and age (18+ requirement), and manage your account settings and preferences.
• Payment Processing: To process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and supported bank partners, and to maintain a complete and accurate record of your transaction history.
• Service Delivery: To provide access to all kg9999 gaming products, including cricket betting, live casino via Ezugi and Evolution Gaming, slots from Pragmatic Play, NetEnt, and Microgaming, and promotional offers.
• Customer Support: To respond to your enquiries, complaints, and support requests submitted via email at [email protected] or through other support channels.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Legal and Regulatory Compliance: To comply with applicable anti-money laundering (AML), know-your-customer (KYC), and other legal obligations that require us to collect, verify, and retain certain personal data.
• Responsible Gaming: To monitor player activity for indicators of problem gambling and to enforce deposit limits, loss limits, and self-exclusion measures in accordance with our responsible gaming obligations.
• Platform Improvement: To analyse usage patterns and technical performance data in order to improve the kg9999 platform, fix bugs, and enhance the player experience.
• Promotional Communications: To send you information about bonus offers, promotions, and seasonal campaigns (such as BPL, IPL, Eid, and Pohela Boishakh offers) where you have opted in to receive marketing communications from kg9999. You may opt out at any time.

Every instance of personal data processing by kg9999 is grounded in at least one of the following legal bases. We process your data only where we have a lawful reason to do so:

• Performance of a Contract: Processing is necessary to perform the contract we have entered into with you when you register a kg9999 account — including delivering gaming services, processing payments, and managing your account.
• Compliance with a Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering (AML) laws, know-your-customer (KYC) requirements, and age verification obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests in preventing fraud, securing our platform, improving our services, and managing business risk — provided those interests are not overridden by your privacy rights.
• Consent: Where processing is based on your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before your withdrawal.

kg9999 does not sell, rent, or trade your personal data. We share your data only with the categories of third parties described below, and only to the extent necessary for the stated purpose:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive the financial and identity data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial data protection regulations.
• Identity Verification Providers: Third-party KYC and identity verification services may receive copies of identity documents you submit (NID, passport) for the purpose of verifying your identity and age in compliance with our legal obligations.
• Game Studio Partners: Game providers such as Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, and Ezugi receive the minimum data necessary (typically a player ID and session token) to deliver their games within the kg9999 platform. They do not receive your full identity or financial data.
• Fraud Prevention and Security Services: We may share technical data (IP addresses, device fingerprints, transaction patterns) with third-party fraud detection services to protect the integrity of the platform and all players on it.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required or compelled to do so by applicable law or a valid legal order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of the assets of kg9999, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections remaining in place.

kg9999 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and analyse usage patterns to improve our services. A cookie is a small text file placed on your device by a web server. Cookies used on the kg9999 platform fall into the following categories:

kg9999 does not deploy third-party advertising cookies, retargeting pixels, or cross-site tracking technologies on its platform. You can manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the platform.

kg9999 retains your personal data only for as long as is necessary for the purposes for which it was collected or as required by applicable law. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable financial record-keeping requirements.
• Customer Support Communications: Retained for two (2) years from the date of the last communication in a support thread, unless the matter involves an ongoing investigation or legal proceedings.
• Technical and Usage Data (Logs): Retained for up to twelve (12) months for security monitoring and fraud investigation purposes, after which they are anonymised or deleted.
• Marketing Consent Records: Retained for the period during which you remain opted in, plus a reasonable period thereafter as evidence of consent, in accordance with legal requirements.
• Responsible Gaming Records: Self-exclusion and limit-setting records are retained for the duration of any applicable exclusion or restriction period plus five (5) years, to protect you from re-registration during an exclusion period.

When retention periods expire, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. kg9999 conducts periodic reviews of data holdings to ensure that data is not retained beyond the applicable retention period.

kg9999 implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security framework includes the following measures:

• 256-bit SSL/TLS encryption on all pages, forms, and API endpoints across the kg9999 platform.
• Encrypted storage of sensitive data at rest using industry-standard encryption protocols.
• Strict access controls limiting internal access to personal data on a need-to-know basis, with role-based permissions and access logging.
• Regular security assessments and penetration testing to identify and remediate vulnerabilities in the platform.
• Two-factor authentication (2FA) available to all registered players for account login security.
• Automated monitoring systems to detect and alert on anomalous access patterns, brute-force attempts, and suspicious account activity in real time.
• Documented incident response procedures to ensure that any personal data breach is identified, contained, and reported in accordance with applicable legal obligations.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, kg9999 will notify affected players without undue delay and will take all appropriate measures to contain the breach and limit its impact.

As a data subject whose personal data is processed by kg9999, you hold the following rights. To exercise any of these rights, please submit a written request to [email protected]. We will respond to verified requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data kg9999 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update most account information directly through your kg9999 account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful — subject to legal retention obligations that may require us to retain certain data.
• Right to Restriction of Processing: You have the right to request that we restrict processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where it is based on our legitimate interests. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

kg9999 is strictly an adults-only platform. Registration, access, and participation in any gaming or betting activity on the kg9999 platform is prohibited for any person under the age of 18. We do not knowingly collect personal data from individuals under the age of 18.

If kg9999 discovers or has reason to believe that a player is under 18 years of age, the account will be immediately suspended, all pending transactions will be frozen, and the player will be required to provide documentary proof of age before any further access is granted. In the event that an underage player is confirmed, the account will be permanently closed and any deposits will be reviewed in accordance with our legal obligations.

In order to deliver our services, kg9999 may transfer your personal data to third-party service providers or partners who operate in countries outside Bangladesh. These transfers may occur in connection with cloud hosting infrastructure, payment gateway processing, identity verification services, and game studio integrations with providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.

Wherever personal data is transferred outside Bangladesh, kg9999 takes appropriate steps to ensure that your data receives an equivalent level of protection to that which it would receive domestically. These steps may include:

• Entering into data processing agreements with recipients that incorporate recognised data protection clauses and security obligations.
• Transferring data only to service providers operating in jurisdictions that maintain adequate data protection frameworks.
• Implementing contractual, technical, and organisational safeguards to govern the handling of transferred data.

kg9999 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to our data processing practices, the introduction of new platform features, or feedback from players and regulatory guidance.

When we make material changes to this Policy, we will notify registered players by email to the address held on your account and/or by posting a prominent notice on the kg9999 platform for a minimum of 30 days prior to the changes taking effect. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision.

Your continued use of the kg9999 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the platform and may request account closure by contacting [email protected]. We recommend that you review this Policy periodically to stay informed about how we protect your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data kg9999 holds about you, please contact our support team. We are available 24 hours a day, 7 days a week, and are committed to responding to all privacy-related enquiries promptly and professionally.

When submitting a data subject request, please include your registered kg9999 username, the email address associated with your account, a clear description of your request, and a copy of a valid government-issued identity document such as your National Identity Card (NID) or passport. This identity verification step is required to protect your personal data from unauthorised third-party access requests and is not used for any other purpose.

kg9999 does not charge a fee for handling data subject requests except where requests are manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may be applied or we may decline to respond. We will notify you in advance if a fee is applicable.